Frequently Asked Questions- We’re here to help

Does my child need to be toilet trained before starting child care?
The simple answer is no. At Little Lights, we’re here to help with toilet training. It’s an exciting milestone, but it can also be challenging, especially if it’s your first time. Our goal is to support you every step of the way, so you don’t have to worry. Reach out to us today to learn more and let us help ease the process for you.”​
What security and safety system is in place to keep my children safe?
What security and safety measures are in place to ensure my children’s safety? At Little Lights, we prioritise your children’s safety. We don’t just meet the minimum legal safety requirements; we go above and beyond for your peace of mind. Our safety standards include: security cameras throughout the facility, double-secured front doors, restricted public access, open plan with-no blind spot areas, and a rigorous recruitment process among other measures.
I'm not sure if my child is ready for child care, I’m concerned they will have separation anxiety. What do you recommend I do?
We focus on maintaining a dedicated team of consistent, committed, and caring educators. Our low turnover rate compared to other centres, enables your children to thrive on familiarity and find comfort in seeing the same educator’s day after day. This consistency allows us to nurture strong, trusting relationships with the children in our care. Your child’s well-being is our top priority, and our stable team is dedicated to providing the care and consistency they need for their growth and development.

Research indicates that starting childcare early can greatly benefit your child’s education, communication skills, social interactions, and overall growth. It’s entirely natural for children to go through separation anxiety, and helping your child overcome this in childcare can avoid them experiencing it in kindergarten. You can feel confident that our caring and highly qualified staff are here to offer the nurturing support your child needs during this pivotal time, helping them feel safe and secure as they take their first steps into this new experience.

We are committed to fostering a warm environment where each child is valued and cared for. To assist families in this transition, we provide personalised plans and work closely with you to ensure the process goes as smoothly as possible. Additionally, we offer training sessions for parents to help them understand and effectively manage separation anxiety at home.

With the right guidance, this developmental phase can lead to a wonderful experience, laying a strong foundation for your child’s journey into kindergarten. Reach out to us today to learn more about how we can make your child’s childcare experience a positive and joyful one!

How do you manage illness and maintain cleanliness?

We recognise your concerns about children getting sick in child care. We completely understand your concerns about children getting sick in child care.

Our centre is meticulously maintained, with a daily cleaning checklist and recent renovations to ensure a safe and clean environment. We go above and beyond standard practices of other centres, by using our own fogger machine to sanitise our rooms daily, effectively eliminating germs while using a non-toxic sanitiser.

Additionally, our director strictly enforces a sick children policy to prevent ill children from attending. It’s also essential to understand that exposure to new germs is a natural part of building immunity, and keeping children away from child care can actually delay this process. Your child’s health and well-being are our top priorities.

How much will my child care fees cost?
Everyone’s gap fee is different depending on the type of government subsidy you can get. We know that understanding how the government subsidy works can be confusing for families. We can support you in understanding the government benefit, providing a step-by-step guide on how to apply, and even give you an estimated quote tailored to your family. You may be surprised by how affordable your gap fee can be once you calculate the CCS benefit.​
Do you have a stable and consistent team of educators?

We focus on maintaining a dedicated team of consistent, committed, and caring educators. Our low turnover rate compared to other centres enables your children to thrive on familiarity and find comfort in seeing the same educator’s day after day. This consistency allows us to nurture strong, trusting relationships with the children in our care. Your child’s well-being is our top priority, and our stable team is dedicated to providing the care and consistency they need for their growth and development.

Would your Centre assist my child to make friends?
Absolutely! When children are in a supportive environment away from their parents, they build increased confidence and independence, enabling them to discover their own identities. With the support of our educators, they learn to create meaningful friendships, improve their social skills, initiate new connections, and solve problems. These experiences prepare them to excel in any new settings, such as kindergarten. Additionally, we promote family connections for playdates outside of school, further enhancing their social experiences.
My child has a gentle nature, and I'm concerned about leaving them at childcare. How would you support them?
Gentle and sensitive personalities are recognised in our centre. They are supported and guided in learning to express themselves verbally, as well as developing skills to problem-solve and advocate for themselves before transitioning to kindergarten. Without the chance to practice these skills in a safe and supervised playground environment, they might find it challenging to navigate the kindergarten playground. We ensure we maintain a safe environment whilst building up their confidence and independence.
How much will my child care fees cost?
We understand that gap fees can vary based on the type of government subsidy available, and navigating this system can be confusing for families. Rest assured, we’re here to support you every step of the way. We will help you understand the government benefits, provide a clear guide on how to apply, and offer an estimated quote tailored specifically to your family’s situation. You might be pleasantly surprised by how affordable your gap fee can be once you factor in the Child Care Subsidy (CCS) benefit. Additionally, we’re also eligible for the Start Strong Preschool funding, which can further enhance affordability and ensure your child receives the best potential support. Book a tour now to see how we can help guide you with your childcare benefits!